Enough of friends, movies & music, now its turn for ghosts!

I still can’t believe this , quite interesting I must say. Initially when I had read this news in March, I just couldn’t believe that someone was actually thinking on this line and I was almost sure that it would be some sort of media rumor, but no I was wrong. It actually is true that now there will be a social networking site for ghosts and aliens! Oh yes, Steven Spielberg is actually launching a ghost / UFO centric social networking website which will be for people who would like to share and discuss paranormal and extraterrestrial experiences.

Speculations are still on about the name of the portal. Some say it will be called “Ghosts”, some call it as “Ghost Town”, latest update being that the site is perhaps going to be called “The Rising” or “Rising”. Apart from networking angle, the site will also have original video content focusing on alleged ghost and UFO stories. Now we all know the connection between Steven Spielberg and paranormal experiences. Who can forget movies like E.T The Extra Terrestrial, Close Encounter of the third world, Jurrasic Park etc which are one of the highest grosser of all times at box office! Steven at many occasions has also narrated some real life chilling experiences about his encounter with ghosts and supernatural forces. Well, don’t know to what extent his experiences are real but he definitely claims that ghosts and aliens do exist and because of some real life experiences, he got inspired to make movies on this subject.

After general networking, vertical specific networking was definitely slated to be the next big trend in community industry but being niche to this level following a specific vertical is definitely some disruption I must say. And though I don’t believe in such phenomenon (rather I don’t want to believe I guess ) but still there is a large chunk of people who believe in such clairvoyant experiences. And for such TG this kind of open forum will be definitely great wherein they can discuss and share their views with like minded people and know more about it. Hmmm, so looks like enough of networking sites for friends, dating, movies, music, college reunion etc etc, well now it’s the turn of ghosts and bhoooot!

Review sites: Making or breaking the brands?

Few months back, I remember referring to a very popular review site for reading some resort review where I was going to stay for a weekend trip. After seeing so many good reviews over there, I felt positive about that resort, the snaps posted were also quite nice and so made my bookings for two nights immediately. Well, the real pleasure came when we landed at the resort. There was a huge difference between the virtual projection and the actual experience. The resort was really shabby with hopeless customer service. Food was bad and unhygienic and the overall cost of stay was nowhere justified by the service. Infact a few kilometers away, there was another resort which looked promising enough but alas I couldn’t shift to this resort as I had already made my payment to this earlier one and at no condition, he was willing to return the same. On my way back I stopped for lunch at this second resort and while talking I asked the manager as to how come they have negative reviews on this review site whereas this other hopeless resort is having so many positive reviews and comments? He immediately replied back, “madam, don’t trust these review sites, the manager of other resort knows that you people in Bangalore refer to review sites and blogs before going ahead for a weekend drive and hence he himself goes ahead and writes lots of positive reviews about his resort and criticizes others through different ids”!

Well, this is not something new which I would have heard recently. Many other companies are facing this issue as well i.e., competitors bad mouthing them in online space through multiple dummy user ids by writing negative reviews or criticizing services and thus creating bad imagery in the market. Marketers are playing around with user generated content to the best of their advantage. There are many companies who have hired professionals to do reputation management (oh yeah now-a-days there is a full fledged profession with this fancy name) for them in online space. To my utmost surprise, there are specialized reputation management agencies these days who contact me for managing the brand reputation of my company in online world and if you ask what all they can do, you get one standard answer – write positive pages about your company and negative about your competitors. I can somewhat understand positive pages about own company but negative pages about others as competitors…hmmm quite a misguiding strategy I must say.

In today’s net addicted era wherein most of the consumers are actually spending majority portion of their lives with laptop and internet, user generated reviews play a huge role in creating an image or perception of any brand. Before making a purchase decision, almost all educated consumers these days check internet to get some reviews or feedback of the product. These review sites act as one of the key influencers in any buying behavior as the general impression is that a sales man will always try to hard sell the product by only highlighting the positives of any product whereas normal consumer feedback will give some genuine views about that product. Considering the trust and faith which a user places in these contents, I think such misguiding strategies are absolute felony. Most importantly it’s not only that particular product but in the long run even those review sites are going to suffer by such acts. If there will be no credibility of content who would like to visit that site again? Not sure if it’s possible to take any step in this regard in India but sites like mouthshut, techtree, indiareview should definitely think of some strategy to counteract the same in future. As far as I as a user am concerned, I now definitely don’t trust the reviews of products on sites like mouthshut etc. esp. if there are only good reviews about any product